Answer:
- Check the app and firmware versions, and make sure both are updated to the latest version.
- Verify that Bluetooth is enabled on your phone and that the mower is connected to Wi-Fi or 4G (as required by your model).
- Confirm whether a map has already been saved in the app. If not, create a new map first—this is required before the mower can navigate or mow autonomously.
- Check the mower’s battery level. A low battery may prevent normal operation—even if the mower appears powered on, it may not move or respond as expected.
- Gently move the mower a short distance inward, fully inside the mapped area. Then observe whether it resumes normal operation (e.g., starts mowing or follows its route).
- Place the mower back onto the charging station, wait for it to power down, then restart both the mower and the app.