Z1 & X1 Series--Warranty
- I bought a Roborock lawn mower on Amazon. Who should I contact if I encounter technical issues?
- How to find the dealer list in my region?
- How long is the product warranty? What is warranty coverage?
- What payment methods does the online store accept?
- I bought an item on Amazon a week ago and now see the price has dropped. How can I request a price adjustment refund?
- Z1 & X1: Is online shopping free of shipping fees？
Z1 & X1 Series--OTA Related
Z1 & X1 Series--Signal & Connection
- How to add more Wifi networks for my mower as backup connections?
- Z1 & X1: Why does NRTK fail to activate?
- Z1 & X1: Does the mower automatically switch between NRTK and RTK modes? If not, how can I switch it manually?
- Z1 & X1: How to manually scan and pair your RTK reference station?
- Z1 & X1: Do Roborock robotic lawn mowers support Wi-Fi and 4G connectivity? Which models support built-in or optional 4G modules, and how does the SIM/eSIM service work?
- Z1 & X1: How does the network of 4G and Wi-Fi operate, will it switch automatically?
Z1 & X1 Series--App Related
- How many schedules could I set for my mower?
- How many mowing zones/areas can I map for my mower? Is there a limitation on the number of NO-GO Zones ?
- Why does the app show "Unknown Device Type" during pairing?
- How to Clear Lawn Mowing Progress
- Can I use the same app for multiple Roborock devices?
- How to adjust Obstacle Avoidance Sensitivity settings？
Z1 & X1 Series--During Lawn Mowing
- Will scratches on the LiDAR sensor cause inaccurate positioning?
- Why didn't the mower start the scheduled mowing task after the rain stopped?
- How does the Auto Mowing Direction feature work?
- Can the mower cover a lawn split by a driveway?
- How to switch between single and dual joystick modes？
- Why does the mower detect fake obstacles?
Z1 & X1 Series--Mapping
- How to activate the Real-World Map feature?
- What is the Real-World Map feature used for?
- How many passages can be created on one map? Is there any limit?
- What is the "Hazard Boundary" Feature and How to Use It?
- How to Adjust Part of the Lawn Boundary
- Do passages count toward the total mapped area?
Z1 & X1 Series--Battery & Charging
- Z1: How would I know if or when I need to replace the battery?
- Z1: The LED indicator on the charging base does not turn on?
- Z1: What is the lowest percentage of battery when the mower has to go back to charging station to recharge?
- Z1: I failed to power on my mower, what should I do next?
- Z1: Why it takes much longer time for my mower to be fully charged recently?
- Z1: How much time does my mower need to be fully charged?
Z1 & X1 Series--Maintenance
- Z1 & X1: How to clean the mower?
- Z1: When should I replace the blades and screws?
- Z1: Is that normal your blades seem loose even after I tried to fasten all the screws?
- Z1: How to replace the blades and screws?
- Z1: Why should I replace the blades?
- Z1: Why should I replace the screws all together when I just want to replace the blades?
Z1 & X1 Series--Transport & Storage
- Do I need to register an account to place an order?
- How long will it take to receive my order after placing it?
- Which carriers do you use for shipping? Can I choose a specific one?
- Z1: Dimensions and Weight for All series Roborock Mowers
- Z1 & X1: How to storage the mower for next year’s use?
- Z1: How to transfer mower to other places or to your repair center/dealer?
Z1 & X1 Series--Installation
- Z1 & X1: Does the RTK station protect against thunder or lightning?
- Z1 & X1: What is the water resistance rating of the RTK base station?
- Z1 & X1: How long is the battery charger extension cable?
- Z1 & X1: How long is the RTK Extension Cable?
- Z1 & X1: How to choose a great spot for RTK reference station?
- Z1: How to pick a place to install my mower's charging station？