Z1 & X1 Series--Warranty
- Z1 & X1: What should I do if I purchased my mower in one country but now need repair support in another?
- Z1 & X1: Are these Roborock's first lawn mowers?
- Z1 & X1: I bought a Roborock lawn mower on Amazon. Who should I contact if I encounter technical issues?
- Z1 & X1: Where can I get replacement or additional parts for my Roborock lawn mower during use?
- Z1 & X1: How much is the mower/robot? Where could I find the price?
- Z1: How to contact your Roborock Customer Service Team?
Z1 & X1 Series--OTA Related
Z1 & X1 Series--Signal & Connection
- Z1 & X1: Why does NRTK fail to activate?
- Z1 & X1: Does the mower automatically switch between NRTK and RTK modes? If not, how can I switch it manually?
- Z1 & X1: How to add more Wifi networks for my mower as backup connections?
- Z1 & X1: How to manually scan and pair your RTK reference station?
- Z1 & X1: Do Roborock robotic lawn mowers support Wi-Fi and 4G connectivity? Which models support built-in or optional 4G modules, and how does the SIM/eSIM service work?
- Z1 & X1: How does the network of 4G and Wi-Fi operate, will it switch automatically?
Z1 & X1 Series--App Related
- Z1 & X1: How to View Dynamic Mowing History
- Z1 & X1: How to Clear Lawn Mowing Progress
- Z1/X1: Can I use the same app for multiple Roborock devices?
- Z1 & X1: Why does the app show "Unknown Device Type" during pairing?
- Z1 & X1: How to update new location for your charging station via app after physically relocated?
- Z1 & X1: How many Roborock lawn mower devices can I pair/connect under one Roborock account/user ID?
Z1 & X1 Series--During Lawn Mowing
- Z1 & X1: Can the mower cover a lawn split by a driveway?
- Z1 & X1: Can a robotic lawnmower handle stepped or terraced lawns?
- Z1 & X1: Does RTK actually deliver centimeter-level accuracy in backyards?
- Z1 & X1: Why didn't the mower start the scheduled mowing task after the rain stopped?
- Z1 & X1: How does the Auto Mowing Direction feature work?
- Z1 & X1: Why does the mower detect fake obstacles?
Z1 & X1 Series--Mapping
- Z1 & X1: Do passages count toward the total mapped area?
- Z1 & X1: Do No-Go Zones count into the total mapped area?
- Z1 & X1: How to Adjust Part of the Lawn Boundary
- Z1 & X1: How to manually set a passage?
- Z1 & X1: How to create multiple areas in the map?
- Z1 & X1: How to set a No-Go Zone?
Z1 & X1 Series--Battery & Charging
- Z1: How would I know if or when I need to replace the battery?
- Z1: The LED indicator on the charging base does not turn on?
- Z1: What is the lowest percentage of battery when the mower has to go back to charging station to recharge?
- Z1: I failed to power on my mower, what should I do next?
- Z1: Why it takes much longer time for my mower to be fully charged recently?
- Z1: How much time does my mower need to be fully charged?
Z1 & X1 Series--Maintenance
- Z1 & X1: How to clean the mower?
- Z1: When should I replace the blades and screws?
- Z1: Is that normal your blades seem loose even after I tried to fasten all the screws?
- Z1: How to replace the blades and screws?
- Z1: Why should I replace the blades?
- Z1: Why should I replace the screws all together when I just want to replace the blades?
Z1 & X1 Series--Transport & Storage
- Z1: Dimensions and Weight for All series Roborock Mowers
- Z1 & X1: How to storage the mower for next year’s use?
- Z1: How to transfer mower to other places or to your repair center/dealer?
- Z1 & X1: How to keep the mower in good condition when winter comes or for long-term storage purposes?
- Z1 & X1: I bought my mower from the dealer in England, then my family moved and lived in France, Can I use my mower in France without any issues?
Z1 & X1 Series--Installation
- Z1 & X1: Does the RTK station protect against thunder or lightning?
- Z1 & X1: What is the water resistance rating of the RTK base station?
- Z1 & X1: How long is the battery charger extension cable?
- Z1 & X1: How long is the RTK Extension Cable?
- Z1 & X1: How to choose a great spot for RTK reference station?
- Z1: How to pick a place to install my mower's charging station？