Q1: How to capture and send you the product info of my mower in order to troubleshoot issues I encountered?

Answer:

To share your mower’s product information with Roborock Customer Support, follow these steps:

1. Open the Roborock app and select your mower device.
2. Tap the Settings icon in the top-right corner of the screen.
3. Scroll down and tap Product Info.
4. Tap the Copy icon in the top-right corner of the Product Info screen.
5. A “Copied” notification will appear at the bottom of the screen.
6. Paste the copied information into your chat window or email when contacting Roborock Customer Service Team.

The full Product Info will look like this:

Mower Name: RockMow Z1 V5
Network Info: Roborock-lOT
IP Address: 192.111.11.111
WiFi MAC Address: 24:9e:7d:49:74:b6
Model: roborock.mower.a235v5
Serial Number: RDXEFX12345678
RTK Reference Station Serial Number: 7050702X154900XXX
Firmware Version: 02.19.39
App Version: 4.54.03 (iOS 18.7.1 – 11191)
Plug-In Version: 309
Warranty Information:
UID: rr6601f9c316dXXX
DID: 5a3LHeAnHldOhtnWROEXXX
Legal Information:
mobileModel: iPhone15,2
region: eu