Q1 Series--Installation
- Q1: Does the RTK station protect against thunder or lightning?
- Q1: What is the water resistance rating of the RTK base station?
- Q1: How long is the battery charger extension cable?
- Q1: How long is the RTK Extension Cable?
- Q1: How to pick a place to install my mower's charging station？
- Q1: How to choose a great spot for RTK reference station?
Q1 Series--Battery & Charging
- Q1: How would I know if or when I need to replace the battery?
- Q1: What do different indicator light colors in RTK station stand for?
- Q1: What is the docking marker in the charging station used for?
- Q1: Do you support dual RTK installation for one mower?
- Q1: How to transfer mower to other places or to your repair center/dealer？
- Q1: What is the lowest percentage of battery when the mower has to go back to charging station to recharge?
Q1 Series--Signal & Connection
- How to add more Wifi networks for my mower as backup connections?
- Q1: Why does NRTK fail to activate?
- Q1: Does the mower automatically switch between NRTK and RTK modes? If not, how can I switch it manually?
- Q1: How to manually scan and pair your RTK reference station?
- Q1: Do Roborock robotic lawn mowers support Wi-Fi and 4G connectivity? Which models support built-in or optional 4G modules, and how does the SIM/eSIM service work?
- Q1: How does the network of 4G and Wi-Fi operate, will it switch automatically?
Q1 Series--Mapping
- How to activate the Real-World Map feature?
- What is the Real-World Map feature used for?
- Should I create individual No-Go Zones for every object, like large trees or fence posts, to prevent the mower from getting stuck?
- Do passages count toward the total mapped area?
- Do No-Go Zones count into the total mapped area?
- How to Adjust Part of the Lawn Boundary
Q1 Series--During Lawn Mowing
- Why didn't the mower start the scheduled mowing task after the rain stopped?
- Can the mower cover a lawn split by a driveway?
- Why does the mower detect fake obstacles?
- Q1: How is the Virtual Fence boundary determined?
- Q1: What is the purpose of the PIN code, and can someone bypass it by performing a factory reset?
- Q1: What is the purpose of the lift alarm, and is it related to the anti-theft alarm?
Q1 Series--OTA Related
Q1 Series--App Related
- How many attempts to input PIN code before my mower locks itself?
- How to share a device with others?
- How to adjust Obstacle Avoidance Sensitivity settings？
- Q1: What should I do if I fail to receive the verification code when logging in via email to the Roborock App?
- Q1: Does the Roborock App support use on iPad? Are the available functions the same as on smartphones?
- How to Clear Lawn Mowing Progress
Q1 Series--Maintenance
- Q1: When should I replace the blades and screws?
- Q1: How to clean the mower?
- Q1: Is that normal your blades seem loose even after I tried to fasten all the screws?
- Q1: Why should I replace the screws all together when I just want to replace the blades?
- Q1: Why should I replace the blades?
- Q1: How to replace the blades and screws?
Q1 Series--Transport & Storage
- Do I need to register an account to place an order?
- How long will it take to receive my order after placing it?
- Which carriers do you use for shipping? Can I choose a specific one?
- Q1: Dimensions and Weight for All series Roborock Mowers
- Q1: How to storage the mower for next year’s use?
- Q1: How to keep the mower in good condition when winter comes or for long-term storage purposes?
Q1 Series--Warranty
- I bought a Roborock lawn mower on Amazon. Who should I contact if I encounter technical issues?
- I bought an item on Amazon a week ago and now see the price has dropped. How can I request a price adjustment refund?
- What payment methods does the online store accept?
- How to find the dealer list in my region?
- Q1: Is online shopping free of shipping fees？
- Q1: What should I do if I purchased my mower in one country but now need repair support in another?