Answer:
Make sure the charging station is placed on a flat, open surface—uneven or cluttered areas can interfere with proper docking and charging.
Check if the mower is paused because the metal contacts in the charging station are pressed too tightly together. Gently separate them if needed to ensure proper connection.
Inspect the wheels for grass clippings, twigs, or other debris that may be tangled around them. You can use the remote control function in the app to test wheel movement—if the wheels don’t respond smoothly, cleaning may be required.
Verify the battery level. If it’s below 15%, the mower may not have enough power to move or perform tasks—even if it appears powered on.
Check the RTK signal strength. A rapidly blinking orange light or a solid red light on the RTK station means the signal is weak or lost. Ensure the RTK station has a clear view of the sky and is away from large metal objects or sources of interference.
Confirm that both the app and the mower’s firmware are up to date. Outdated software can cause unexpected behavior—check for updates in the app and follow the prompts to install them.
Check if the mower is locked. If so, you’ll need to enter your PIN code in the app before it can operate.
Look for any error codes displayed in the app. Tap on the error message to see details and follow the on-screen troubleshooting steps.