Answer:
Display showing abnormal characters:
- Restart the mower and check if the issue continues.
- Check whether the battery is low. If so, recharge it fully, then test the display again.
- Gently clean the display with a soft, dry tissue or cloth to remove any dust, smudges, or moisture.
- Press any of the three buttons beside the display and see if the display responds normally.
- Perform a factory reset on the mower, then check the display again.
- If the issue still occurs, record a short video of the display showing the abnormal characters and contact your local dealer or the Roborock Customer Service Team for further support.
Display showing nothing:
- Restart the mower and listen for the normal power-on sound.
- If you hear the sound and the mower prompts you to enter a PIN code, the display likely has a hardware issue. Please contact your local dealer or the Roborock Customer Service Team for assistance.
- If there’s no sound or response at all, your mower may not be powering on properly. For next steps, refer to:
Question: I failed to power on my mower, what should I do next?