Answer:
- A mower can only be connected to one user’s account at a time. Please check whether another user has previously connected to the mower—and hasn’t yet removed it from their device list in the app.
- Make sure Bluetooth and Wi-Fi permissions are enabled for the app on your phone. You can check this in your phone’s settings under App Permissions or Privacy Settings.
- Double-check that you’ve completed the pairing process correctly. For step-by-step instructions, see Question: How to pair my mower with the Roborock app?
- Verify that the Wi-Fi password you entered is correct. A quick way to test it: try connecting your phone directly to the same Wi-Fi network—if your phone can’t connect, the password may be wrong or the network may be unavailable.