Answer:
A mower can only be connected to one user’s account at a time. Please check whether another user has previously connected to the mower—and hasn’t yet removed it from their device list in the app.
Make sure Bluetooth and Wi-Fi access are enabled and permitted for the app on your phone. You can check this in your phone’s settings under Privacy or Permissions, depending on your device.
Double-check that you’ve completed the pairing process correctly. For step-by-step instructions, see Question: How to pair with your mower within the app?
Verify that the Wi-Fi password you entered is correct. A quick way to test it: try connecting your phone directly to the same Wi-Fi network—if your phone can’t connect, the password may be wrong or the network may be unavailable.