S1 Series--OTA Related
S1 Series--Installation
- S1: Does the RTK station protect against thunder or lightning?
- S1: What is the water resistance rating of the RTK base station?
- S1: How long is the battery charger extension cable?
- S1: How long is the RTK Extension Cable?
- S1: How to choose a great spot for RTK reference station?
- S1: How to pick a place to install my mower's charging station？
S1 Series--Transport & Storage
- Do I need to register an account to place an order?
- Which carriers do you use for shipping? Can I choose a specific one?
- How long will it take to receive my order after placing it?
- S1: How to keep the mower in good condition when winter comes or for long-term storage purposes?
- S1: Dimensions and Weight for All series Roborock Mowers
- S1: How to storage the mower for next year’s use?
S1 Series--Maintenance
- S1: How to clean the mower?
- S1: When should I replace the blades and screws?
- S1: Is that normal your blades seem loose even after I tried to fasten all the screws?
- S1: How to replace the blades and screws?
- S1: Why should I replace the blades?
- S1: Why should I replace the screws all together when I just want to replace the blades?
S1 Series--Battery & Charging
- S1: How would I know if or when I need to replace the battery?
- S1: The LED indicator on the charging base does not turn on?
- S1: What is the lowest percentage of battery when the mower has to go back to charging station to recharge?
- S1: I failed to power on my mower, what should I do next?
- S1: Why does it take much longer for my mower to be fully charged recently?
- S1: How much time does my mower need to be fully charged?
S1 Series--Mapping
- How to activate the Real-World Map feature?
- What is the Real-World Map feature used for?
- How many passages can be created on one map? Is there any limit?
- What is the "Hazard Boundary" Feature and How to Use It?
- How to Adjust Part of the Lawn Boundary
- Do passages count toward the total mapped area?
S1 Series--During Lawn Mowing
- How does the Auto Mowing Direction feature work?
- How to switch between single and dual joystick modes？
- How can I make the mower cut closer to the lawn edge?
- S1: How is the Virtual Fence boundary determined?
- S1: What is the purpose of the PIN code, and can someone bypass it by performing a factory reset?
- S1: What is the purpose of the lift alarm, and is it related to the anti-theft alarm?
S1 Series--App Related
- How many schedules could I set for my mower?
- How many mowing zones/areas can I map for my mower? Is there a limitation on the number of NO-GO Zones ?
- How many attempts to input PIN code before my mower locks itself?
- How to share a device with others?
- Why does the app show "Unknown Device Type" during pairing?
- How to Clear Lawn Mowing Progress
S1 Series--Signal & Connection
- S1: Why does NRTK fail to activate?
- S1: Does the mower automatically switch between NRTK and RTK modes? If not, how can I switch it manually?
- How to add more Wifi networks for my mower as backup connections?
- S1: How to manually scan and pair your RTK reference station?
- S1: Do Roborock robotic lawn mowers support Wi-Fi and 4G connectivity? Which models support built-in or optional 4G modules, and how does the SIM/eSIM service work?
- S1: How does the network of 4G and Wi-Fi operate, will it switch automatically?
S1 Series--Warranty
- I bought an item on Amazon a week ago and now see the price has dropped. How can I request a price adjustment refund?
- How long is the product warranty? What is warranty coverage?
- What payment methods does the online store accept?
- S1: Is online shopping free of shipping fees？
- S1: What should I do if I purchased my mower in one country but now need repair support in another?
- S1: Are these Roborock's first lawn mowers?