Answer:
- Check whether this large area is newly added and whether a passage has been created between it and other already-mowed areas.
- Check the width of the passage—make sure it’s at least 70 cm wide so the mower can pass through easily.
- Look for obstacles (e.g., toys, tools, or debris) along the passage that might block the mower.
- Verify whether any No-go zones have been drawn or mapped inside the uncut area—these will prevent the mower from entering.
- Confirm that you’ve included the uncut area in your selected working area. It’s possible only the already-mowed areas were chosen, leaving the uncut area excluded.
- Check if the uncut area has a steep slope. If the incline exceeds your mower’s maximum slope limit (check your model’s specifications), it may skip the area for safety.
- If the grass is very tall (e.g., over 10 cm), the mower may mistake it for an obstacle and avoid the area. Trim the grass manually to about 10 cm first, then restart mowing.
- Open the Roborock app and check the mowing progress. The mower may have already finished—or it could be returning to charge due to low battery.
- Ensure rain protection mode is turned off. If enabled, the mower will pause mowing during humid or rainy conditions—even if it’s not actively raining.
- Try scheduling mowing again at a different time. If the issue continues, contact the Roborock Customer Service Team or your local dealer for further support.
Note: Your mower automatically remembers areas it hasn’t covered yet—and will return to complete them during its next mowing cycle.