There are multiple ways to contact Roborock Customer service team.
Option 1: Write an email to us
Europe: support-eu@garden.roborock.com
North America: support-us@garden.roborock.com
Australia & New Zealand: support-anz@garden.roborock.com
Option 2: Chat with us via our official website
Our official website: https://garden.roborock.com/
Click on the chat icon at the bottom right corner of the webpage.
Option 3: Chat with us in our Help Center page
Our Help Center Page: https://garden-support.roborock.com/
Click on the chat icon at the bottom right corner of the webpage.
Option 4: Chat with us through Roborock App
Enter Roborock App--Profile Page--Customer Support Menu--Robotic Lawn Mower Menu--Online Support--Chat Window
Option 5: Submit a webform via our Help Center
https://garden-support.roborock.com/hc/en-150/requests/new