S1: I failed to power on my mower, what should I do next?

Answer:

1. Install and power up the charging station
   First, install the charging station in its intended location. Connect all cables properly, then plug the station into a working power outlet. Make sure the outlet is supplying power (e.g., test it with another device if unsure).
2. Dock the mower correctly
   Place the mower onto the charging station, aligning it according to the correct docking direction for 2WD models (see image below). Once docked, the mower should power on automatically. If it doesn’t, let it charge for about 2 hours, then check again.
3. Inspect and clean the charging contacts
   Check both the charging station and the mower for dirt, debris, moisture, or physical damage on the metal charging contacts. Use a dry, soft cloth to gently clean the contacts on both sides. Avoid using liquids or abrasive materials. After cleaning, redock the mower and test again.
4. Test after extended charging
   If the mower still won’t power on after several hours of charging, try leaving it docked overnight. If it remains unresponsive, contact your retailer, authorized dealer, or the Roborock Customer Service team for further assistance.

Correct docking direction for 2WD mowers:

Charging contacts in the charging station — 2WD:

Charging contacts in 2WD mowers: