Q2 LiDAR--Troubleshooting & FAQs

Q2 LiDAR – Signal & Connection

• How to add more Wifi networks for my mower as backup connections?

Q2 LiDAR – During Lawn Mowing

• Can the mower cover a lawn split by a driveway?
• How to switch between single and dual joystick modes？
• Why does the mower detect fake obstacles?
• How can I make the mower cut closer to the lawn edge?

Q2 LiDAR – Transport & Storage

• Do I need to register an account to place an order?
• Which carriers do you use for shipping? Can I choose a specific one?
• How long will it take to receive my order after placing it?

Q2 LiDAR--Warranty

• How long is the product warranty? What is warranty coverage?
• What payment methods does the online store accept?

Q2 LiDAR--Mapping

• How many passages can be created on one map? Is there any limit?
• What is the "Hazard Boundary" Feature and How to Use It?
• How to Adjust Part of the Lawn Boundary
• Do passages count toward the total mapped area?
• Do No-Go Zones count into the total mapped area?
• Should I create individual No-Go Zones for every object, like large trees or fence posts, to prevent the mower from getting stuck?

Q2 LiDAR--App Related

• Why does the app show "Unknown Device Type" during pairing?
• How to Clear Lawn Mowing Progress
• Can I use the same app for multiple Roborock devices?
• How to set a No-Go Zone?
• How to adjust Obstacle Avoidance Sensitivity settings？