Answer:
Display showing abnormal characters:
- Restart the mower and check if the issue continues.
- Check whether the mower is low on battery. If so, recharge it fully, then test the display again.
- Gently clean the display with a soft, dry tissue or cloth to remove any dust, smudges, or moisture.
- Press any of the three buttons beside the display and see if the abnormal characters change or disappear.
- Perform a factory reset on the mower, then check the display again.
- If the issue still occurs, record a short video of the display and contact your local dealer or the Roborock Customer Service Team for further help.
Display showing nothing:
- Restart the mower and listen for the normal power-on sound.
- If you hear the sound and the mower prompts you to enter a PIN code, the display likely has a hardware issue—please contact your dealer or the Roborock Customer Service Team for support.
- If there’s no sound at all, the mower may not be powering on properly. In that case, follow the troubleshooting steps in this article:
Question: I failed to power on my mower, what should I do next?