Answer:
- Make sure the mower is powered on and unlocked (by entering the PIN code manually) before the scheduled mowing time.
- Double-check that the start time, end time, and workdays are set correctly in the app.
- Go to the Mowing Log page in the app to see whether the scheduled task shows a Completed status—or if it’s missing or marked as failed.
- Look for any error codes displayed in the app. These codes can help identify what went wrong.
- Confirm the mower had enough battery charge during the scheduled time. If the battery was low, try resetting the schedule after fully charging the mower—and then monitor whether the issue happens again.
- Rainy weather—also having Rain Protection mode enabled—can automatically pause or delay mowing during the scheduled time.
- Check whether the RTK base station was moved or disturbed during the scheduled time, as this can affect positioning accuracy and prevent the mower from starting or navigating properly.
- Inspect the mower’s wheels and blades to ensure they’re not blocked by grass clippings, debris, or other foreign objects.
- Try restarting the mower, deleting and re-creating the mowing schedule, and then testing again to see if the issue resolves itself.
- If the problem continues, please contact the Roborock Customer Service team or your authorized dealer for further assistance.