If you are having trouble receiving the email verification code for your Roborock account, please check the following details and troubleshooting steps:
Verification Code Sending Limits & Validity
- Sending Limit: To ensure security and prevent spam, verification codes can be requested up to 3 times per minute, and a maximum of 20 times per day per account.
- Expiration Time: Each verification code remains valid for 15 minutes.
Troubleshooting Steps
- Ensure there are no typos or misspellings in the email address entered.
- Automated emails are sometimes filtered by email providers. Please check your Spam, Junk, or Promotions folders.
- Ensure the country/region selected in the top right corner of the app login screen matches the region where your account was originally registered.
Note: Due to privacy and data security policies, our customer support team does not have backend access or permission to retrieve or manually view your verification code. If you still fail to receive the code after verifying the above points, please try again later or attempt using a different network connection.