Jay Chen
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Recent activity by Jay Chen-
Release Note for Z1 Lidar-20260608
Z1 Lidar Model Firmware Version: 02.21.10Plugin Version: 660 Note: After updating the App, go to Profile > Settings > Clear Cache to clear the cache, then reopen the Roborock App to ensure it upgra...
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Release Note for Q1 & S1-20260608
Q1 All Models Firmware Version: 02.66.40Plugin Version: 660 S1 All ModelsFirmware Version: 02.22.74Plugin Version: 660 Note: After updating the App, go to Profile > Settings > Clear Cache to clear ...
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Support Channels for Roborock Cleaning Products
Dear Customers,Thank you for contacting Roborock Robotic Lawn Mowers Customer Service Team.If you are a consumer for one of our Cleaning products (for example: a vacuum cleaner, or a cordless stick...
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Release Note for Z1-20260523
Z1 All Models Firmware Version: 02.32.62Plugin Version: 646 Note: After updating the App, go to Profile > Settings > Clear Cache to clear the cache, then reopen the Roborock App to ensure it upgrad...
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Release Note for Q1 & S1-20260523
Q1 All Models Firmware Version: 02.65.48Plugin Version: 646 S1 All ModelsFirmware Version: 02.22.12Plugin Version: 646 Note: After updating the App, go to Profile > Settings > Clear Cache to clear ...
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Release Note for Z1 Lidar-20260523
Z1 Lidar Model Firmware Version: 02.20.42Plugin Version: 646 Note: After updating the App, go to Profile > Settings > Clear Cache to clear the cache, then reopen the Roborock App to ensure it upgra...
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Z1 & X1: How many Roborock lawn mower devices can I pair/connect under one Roborock account/user ID?
Answer: The maximum number of Roborock devices (including all devices from different Roborock product lines) which could be paired/connected under one Roborock account/user ID is 40. If adding more...
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S1: How many Roborock lawn mower devices can I pair/connect under one Roborock account/user ID?
Answer: The maximum number of Roborock devices (including all devices from different Roborock product lines) which could be paired/connected under one Roborock account/user ID is 40. If adding more...
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Q1: How many Roborock lawn mower devices can I pair/connect under one Roborock account/user ID?
Answer: The maximum number of Roborock devices (including all devices from different Roborock product lines) which could be paired/connected under one Roborock account/user ID is 40. If adding more...
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Release Note for Z1-20260514
Z1 All Models Firmware Version: 02.31.94Plugin Version: 628 Note: After updating the App, go to Profile > Settings > Clear Cache to clear the cache, then reopen the Roborock App to ensure it upgrad...