Jay Chen
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Recent activity by Jay Chen-
Z1: What kind of information will be displayed on the mower's screen?
Answer:Battery level — Shows the current battery charge as a percentage (e.g., “85%”)Bluetooth connection status — Indicates whether the mower is connected to your phone via BluetoothWiFi connectio...
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Q1: Where could I find the serial number of my mower？
Answer: There are three ways to find the serial number (SN): Check the packaging box — the SN is printed on the side of the box. Look on the mower itself — the SN is engraved or printed on the tai...
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S1: Where could I find the serial number of my mower？
Answer: There are three ways to find the serial number (SN): Check the packaging box—the SN is printed on the side of the box. Look on the mower itself—the SN is engraved or printed on the tail or...
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Z1: Where could I find the serial number of my mower？
Answer: There are three ways to find the serial number (SN): Check the packaging box — the SN is printed on the side of the box. Check the mower itself — the SN is engraved or printed on the tail ...
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Q1: How to capture and send you the product info of my mower in order to troubleshoot issues I encountered?
Answer:To share your mower’s product information with Roborock Customer Support, follow these steps:Open the Roborock app and select your mower device.Tap the Settings icon in the top-right corner ...
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S1: How to capture and send you the product info of my mower in order to troubleshoot issues I encountered?
Answer:To share your mower’s product information with Roborock Customer Service, follow these steps:Open the Roborock app and select your mower device.Tap the Settings icon in the top-right corner ...
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Z1: How to capture and send you the product info of my mower in order to troubleshoot issues I encountered?
Answer:To share your mower’s product information with Roborock Customer Service, follow these steps:Open the Roborock app and select your mower device.Tap the Settings icon in the top-right corner ...
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Q1: How to upload the log of my mower to Roborock team to troubleshoot issues?
Answer:First, pair your mower with the Roborock app.In the app, go to your mower’s device page:Tap the Settings icon (top-right corner).Select Product Info.Scroll to the bottom of the page and tap ...
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S1: How to upload the log of my mower to Roborock team to troubleshoot issues?
Answer:First, pair your mower with the Roborock app.In the app, go to your mower’s device page:Tap the Settings icon in the top-right corner.Select Product Info.Scroll down and tap Report Logs at t...
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Z1 & X1: How to upload the log of my mower to Roborock team to troubleshoot issues?
Answer:First, pair your mower with the Roborock app.In the app, go to your mower’s device page:Tap the Settings icon in the top-right corner.Select Product Info.Scroll down and tap Report Logs at t...