Answer:
- Make sure the mower is powered on and unlocked (by entering the PIN code manually) before the scheduled mowing time.
- Double-check that the start time, end time, and workdays are set correctly in the app.
- Go to the Mowing Log page in the app to see whether the scheduled task shows a Completed status—or if it’s missing, or marked as failed.
- Look for any error codes displayed in the app. These codes can help identify what might be causing the issue.
- Check whether the mower had enough battery during the scheduled time. If the battery was low, try resetting the schedule with a fully charged mower and observe whether the issue repeats.
- Rainy weather—also having Rain Protection mode enabled—can automatically pause or delay mowing during the scheduled time.
- Confirm that the RTK station hasn’t been moved since the last successful mowing session. Relocating it may cause positioning inaccuracies and prevent the mower from starting.
- Inspect the mower’s wheels and blades to ensure they’re not blocked by grass clippings, debris, or other foreign objects.
- Try restarting the mower, deleting and re-creating the mowing schedule, then test again to see if the issue resolves.
- If the problem continues, please contact the Roborock Customer Service team or your authorized dealer for further assistance.