Answer:
- Check your network connection and availability.
Test your Wi-Fi signal using your smartphone—make sure it connects to your Wi-Fi network and shows a strong, stable signal. - Download the latest version of the Roborock app.
Get it from the App Store (iOS) or Google Play Store (Android). - Confirm you’ve entered the correct Wi-Fi password.
During setup, double-check that the password you typed matches your network’s credentials exactly—including capitalization and special characters. - Ensure proper placement of the mower and charging station.
Both should be within a strong Wi-Fi signal range. - Check your router’s device access settings.
Some routers have a whitelist or blacklist enabled. If so, make sure your mower is allowed to connect—or temporarily disable these restrictions during setup. - Verify the mower isn’t already linked to another account.
If the mower was previously set up by someone else, it must be factory reset or unlinked from their account before you can pair it. - Restart both devices and try again.
Power off the mower and your Wi-Fi router for 30 seconds, then turn them back on. Wait for the router to fully reconnect to the internet, then retry the pairing process.