- The problem may be caused by obstructed sky view in the current work area, which can weaken GPS signal strength and cause the RTK positioning system to malfunction.
(1) If the robot is online, you can remotely move it to a more open, unobstructed location (e.g., away from tall buildings, trees, or overhangs). If the robot is offline—or if you’re on-site—you can manually move it to such an open area.
(2) Check whether the charging station’s signal lights are working correctly (a steady green light indicates normal operation). If not:
• Unplug the charging station, wait 10 seconds, then plug it back in;
• Alternatively, restart the mower and wait 3 minutes before checking again.
(3) If the base station’s signal lights show frequent abnormalities (e.g., intermittent or inconsistent lighting) throughout the day, consider relocating and reinstalling the base station in a better-sited location—ideally with clear, unobstructed sky view.
⚠️ Note: If you’ve moved or replaced the charging station or base station, you’ll need to restart the mapping process for the robot to relearn its boundaries and positioning reference.
- If you’ve recently replaced the RTK reference station, manually scan the QR code located on the bottom of the new RTK reference station using the app. This step ensures it’s properly bound and paired with your robot.
- If the issue continues after trying all the steps above, please contact technical support for further assistance.