Jay Chen
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Recent activity by Jay Chen-
Z1 & X1: How to manually scan and pair your RTK reference station?
Answer: Under some circumstances, users may need to reconnect or re-pair the mower with the RTK reference station.For example, pairing is required when replacing an old or defective RTK reference s...
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S1: How to manually scan and pair your RTK reference station?
Answer: Under some circumstances, users may need to reconnect or re-pair the mower with the RTK reference station.For example, pairing is required when replacing an old or defective RTK reference s...
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Q1: How to manually scan and pair your RTK reference station?
Answer: Under some circumstances, users may need to reconnect or re-pair the mower with the RTK reference station.For example, pairing is required when replacing an old or defective RTK reference s...
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Release Note for Z1-20260608
Z1 All Models Firmware Version: 02.33.90Plugin Version: 660 Note: After updating the App, go to Profile > Settings > Clear Cache to clear the cache, then reopen the Roborock App to ensure it upgrad...
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Release Note for Z1 Lidar-20260608
Z1 Lidar Model Firmware Version: 02.21.10Plugin Version: 660 Note: After updating the App, go to Profile > Settings > Clear Cache to clear the cache, then reopen the Roborock App to ensure it upgra...
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Release Note for Q1 & S1-20260608
Q1 All Models Firmware Version: 02.66.40Plugin Version: 660 S1 All ModelsFirmware Version: 02.22.74Plugin Version: 660 Note: After updating the App, go to Profile > Settings > Clear Cache to clear ...
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Support Channels for Roborock Cleaning Products
Dear Customers,Thank you for contacting Roborock Robotic Lawn Mowers Customer Service Team.If you are a consumer for one of our Cleaning products (for example: a vacuum cleaner, or a cordless stick...
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Release Note for Z1-20260523
Z1 All Models Firmware Version: 02.32.62Plugin Version: 646 Note: After updating the App, go to Profile > Settings > Clear Cache to clear the cache, then reopen the Roborock App to ensure it upgrad...
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Release Note for Q1 & S1-20260523
Q1 All Models Firmware Version: 02.65.48Plugin Version: 646 S1 All ModelsFirmware Version: 02.22.12Plugin Version: 646 Note: After updating the App, go to Profile > Settings > Clear Cache to clear ...
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Release Note for Z1 Lidar-20260523
Z1 Lidar Model Firmware Version: 02.20.42Plugin Version: 646 Note: After updating the App, go to Profile > Settings > Clear Cache to clear the cache, then reopen the Roborock App to ensure it upgra...