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  1. Roborock Help Center
  2. S1 Series--Troubleshooting & FAQs
  3. S1 Series--App Related

S1 Series--App Related

  • S1: How to use the relocate the station function on the app?
  • S1: How many Roborock lawn mower devices can I pair/connect under one Roborock account/user ID?
  • S1: What if I forget the PIN code of my mower?
  • S1: How to create a map?
  • S1: Does your mower support voice control?
  • S1: How to perform firmware update for my mower?
  • S1: Why was the mower not working following my pre-set schedules?
  • S1: How could I change the language within the app and the mower's display?
  • S1: Why has my mapping data disappeared/gone/lost?
  • S1: How to change PIN code within Roborock app?
  • S1: Why was my mower moving suddenly without any commands from me?
  • S1: Is the mapping data stored within the mower or in user's account? Does the user need to back up the mapping data?
  • S1: Will the OTA upgrading process clear my mapping data, mowing records or preferences settings?
  • S1: How to pair my mower with the Roborock app?
  • S1: I failed to connect to my mower, what could I do to fix it?
  • S1: Where to find the QR code in order to pair with the mower?
  • S1: Is the mower still workable while upgrading its firmware?
  • S1: How many mowing zones/areas can I map for my mower? Is there a limitation on the number of NO-GO Zones ?
  • S1: In addition to the rain sensor, do you have an internet weather service?
  • S1: How many passages can be created on one map? Is there any limit?
  • S1: How many schedules could I set for my mower?
  • S1: Where can I find your Roborock App? How to download?
  • S1: I'd like to know if the mower has a tracking feature or if there’s a way to track the GPS location of mower?
  • S1: How to capture and send you the product info of my mower in order to troubleshoot issues I encountered?
  • S1: How to upload the log of my mower to Roborock team to troubleshoot issues?
  • S1: What is auto update and how it works?
  • S1: How to set the Roborock account password?
  • S1: How to check the mowing history?
  • S1: How to adjust the mower's voice volume?
  • S1: How to adjust Obstacle Avoidance Sensitivity and Channel Visual Obstacle Avoidance feature?
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