Answer:
First, check this Q&A (Question: How much time does my mower need to be fully charged?) to understand the expected charging time for your mower.
If your mower is taking significantly longer to charge—or isn’t charging as expected—try the following troubleshooting steps:
- Verify that the power outlet is working properly and providing stable electricity.
- Inspect the charging contacts on both the mower and the charging station for dirt, debris, or damage—and clean them gently if needed.
- Make sure no mowing tasks are scheduled during the charging period, as the mower may pause or interrupt charging to perform a job.
- Listen carefully for unusual noises (e.g., grinding, buzzing, or clicking) coming from the motors while charging or attempting to start.
- Ensure the mower is charging in a location with a moderate temperature—not too hot or too cold, as extreme temperatures can slow down or stop charging.
- If the issue persists after trying all the steps above, please contact the Roborock Customer Service team or your authorized dealer for further assistance.