Answer:
First, check this Q&A (Question: How much time does my mower need to be fully charged?) to make sure you have an accurate understanding of the expected charging time.
If your mower is still taking significantly longer—or not charging at all—please follow these troubleshooting steps:
- Verify that the power outlet is working properly and providing stable electricity.
- Inspect the charging contacts on both the mower and the charging station for dirt, corrosion, or damage. Clean them gently with a dry, soft cloth if needed.
- Confirm that no mowing tasks are scheduled during the charging period—scheduled jobs can interrupt or pause charging.
- Listen carefully for unusual noises (e.g., grinding, buzzing, or clicking) coming from the mower’s motors while charging or powering on.
- Ensure the charging environment is within the recommended temperature range—avoid charging in extremely hot or cold conditions.
- If the issue persists after trying all the steps above, please contact the Roborock Customer Service team or your authorized dealer for further assistance.