Jay Chen

Answer:As long as the No-Go Zone is fully contained within the mapped area, there is no maximum size limit. As for the minimum size limitations: it totally depends on the turning radius of the mowe...

Answer:Note: The AirTag is a third-party device/accessory and must be purchased separately by the mower’s owner.How to install an AirTag in 2WD models:Place the mower upside down on a soft, flat su...

Answer:Note: The AirTag is a third-party device/accessory and must be purchased separately by the mower’s owner.How to install an AirTag in 2WD models:Place the mower upside down on a soft, clean s...

Answer:Note: The AirTag is a third-party device/accessory and must be purchased separately by the mower’s owner.How to install an AirTag in AWD models:Remove the upper plastic cover.Unscrew the two...

To ensure your mower always performs at its best—and to keep the Roborock app running smoothly—it’s important to keep both the mower’s firmware and the Roborock app (including its built-in Plug-In)...

To ensure your mower and the Roborock app always perform at their best, it’s important to keep both the mower’s firmware and the Roborock app (including its built-in Plug-In) up to date. The mower ...

To ensure your mower and the Roborock app always perform at their best, it’s important to keep both the mower’s firmware and the Roborock app (including its built-in Plug-In) up to date. Here’s how...

Check whether dirt or stains are covering the docking marker.Check whether any objects are blocking the mower’s path to or from the charging station—including items outside the station or inside th...

Check whether the side cameras are covered by any objects. If they are, gently clean the camera surfaces with a soft tissue and try again.If you recently removed and reinstalled the upper body cove...

Roborock is a global leader in robotics, with R&D and operations in Beijing, Shanghai, and Hong Kong. We’re known for high-performance robotic vacuums that keep your home clean—effortlessly. We’ve ...